⭐ What Our UAE Customers Say

⭐⭐⭐⭐⭐ Aisha – Dubai

Shipping Policy – Velora

At Velora, we are committed to delivering your order quickly, safely, and reliably across the United Arab Emirates.

Processing Time

• Orders are processed within 1–2 business days after confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

• Within UAE: 2–5 business days.

• Delivery times may vary depending on your location and courier availability.

Shipping Charges

• Shipping charges are calculated at checkout.

• We may offer Free Shipping on selected products or promotional campaigns.

Order Tracking

• Once your order is shipped, you will receive a tracking number via email or SMS so you can monitor your delivery.

Delivery Delays

While we strive to deliver on time, delays may occur due to weather conditions, public holidays, or unforeseen courier issues. We appreciate your patience and understanding.

Incorrect Address

Please ensure your shipping address and contact details are accurate before placing your order. Velora is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

Damaged or Missing Items

If your order arrives damaged or if any item is missing, please contact our customer support within 48 hours of receiving your order. We will review the issue and work to resolve it as quickly as possible.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team. We're always happy to help.

Thank you for shopping with Velora!